Uchechukwu | Customer Success Manager on Instagram: "As a Customer Success Manager, our main job is keeping customers happy so they don’t quit. But how do we actually measure customer happiness? The fastest way to know if you made a customer happy is by using Net Promoter Score (NPS). How to Use NPS: ✔︎Ask ONE question: “On a scale of 0 to 10, how likely are you to recommend our Product to a friend or family?” ✔︎Collect the data after a key interaction (like a purchase or onboarding). ✔︎Analyze

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