People wanting to access most city services now go to the T.M. Franklin Cownie City Administration Building. What to know ...

Analysis of real-world incidents reveals that attackers are chaining multiple flaws to compromise the ticketing and support ...

Abstract: IT service desk is an important element in IT service management. As a single point of contact (SPOC), IT service desk receives incident and fulfill the requests. Many governments are still ...

By Susan C. Galentine, Directorate of Public WorksFORT CARSON, Colo. — Ensuring Fort Carson facilities are in good condition ...

Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, which BleepingComputer has learned is a new incident that occurred in ...

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Kaitlyn Wells I’m not one to run, unless it’s toward an ice cream truck or ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...

The complaint was filed with the United States Securities and Exchange Commission (SEC) and alleged that Google breached its own “AI principles" in a customer support response.

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Rose Maura Lorre Rose Maura Lorre is a writer who has reported on turkey ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

As if San Antonians don’t witness enough jump scares on Texas highways, thousands of drivers are now facing a new threat: a phishing scam targeting toll users. The scam, which claims to collect ...