People wanting to access most city services now go to the T.M. Franklin Cownie City Administration Building. What to know ...

Analysis of real-world incidents reveals that attackers are chaining multiple flaws to compromise the ticketing and support ...

Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest ...

A new partnership enabling Egyptian companies to consolidate front-office systems on an AI-native platform, unlocking ...

This was some hilarious malicious compliance!

Feeling lucky? Winning Powerball numbers for Wednesday, Feb. 11, 2026, ahead of the 'unlucky' Friday the 13th holiday and ...

AI-driven operational insights, pet parent communications, and compliance automation, embedded directly into the system ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

The Trade Desk, one of Ventura's biggest employers, is planning to renovate a long-vacant building on Main Street as its new ...

A customer had commented on a social media post about the bakery’s High Tea service, but the management tried to respond with a sarcastic, humorous tone, which backfired.

One of the most expressive singer-songwriters of her generation, Sarah McLachlan's deeply felt and virtuosic performance is ...

The company revealed more details about its "operational intelligence platform" for contact centers — the massive customer service operations that companies across healthcare, travel, and financial ...