State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...

The challenge is not a lack of ambition or technology but the need for a different approach to how decisions are made, owned ...

Enterprise Service Management (ESM) at the University of Texas at San Antonio is a comprehensive approach to managing and delivering IT services across the university. WHAT IS A SERVICE? A frequently ...

ShipStation reports that optimizing e-commerce order management enhances efficiency through automated routing, syncing, and multichannel fulfillment.

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

CSE evolves its managed services model with proactive security oversight and Liongard integration to reduce risk and ...