New agentic solution enables businesses like Kroger, Lowe's, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving NEW YORK, Jan. 11, 2026 ...

Google Cloud Platform has said it will conduct a detailed review of its abuse prevention processes after a customer complained about its treatment. The unnamed customer, who works in the renewable ...

Hayete Gallot joined Google in April 2025 to spearhead a new division focused on helping customers adopt the company's cloud products.

TEANECK, N.J., June 18, 2025 /PRNewswire/ -- Cognizant (NASDAQ: CTSH), in partnership with Google Cloud, has launched Cognizant® Autonomous Customer Engagement, a new AI-led autonomous contact center ...

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

LONG ISLAND CITY, N.Y. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web ...

Google Cloud has unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution to bring shopping and customer service together on a single intelligent interface for businesses, ...

Earlier this month, Google Cloud experienced one of its biggest blunders ever when UniSuper, a $135 billion Australian pension fund, had its Google Cloud account wiped out due to some kind of mistake ...