Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

People’s experience with healthcare is variable, sometimes outstanding, too often poor. When accessing care, people frequently encounter chaos: fragmented processes, impersonal interactions and ...

One in six patients is deemed to be dissatisfied and demanding. But to prevent difficult medical problems from being redefined as difficult patients, doctors need help I once cared for a patient for ...